Refund policy

All sales are FINAL and NON-REFUNDABLE since Pawviva cannot legally accept or restock orders that are cancelled or refused after they have left a Network pharmacy. 

You can always contact us for any return/refund or shipping question at pawviva@call-acs.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping Policy 

Our policy guarantees the arrival of your order within 30 days upon receipt of all the documentation necessary to fill your order. However the average shipping time through our Global Network is about 10-14 days.

Once we receive all required Member information, orders typically are shipped within 48-72 hours. If an order is not received within 30 days we consider it lost by the post office and will replace it, hassle-free, at no charge to you, guaranteed.

All orders are shipped by the standard post carriers of each country has in our network. Inside the U.S.A., all parcels are delivered by U.S.P.S.